Terms and conditions

1. The Service

agentica gives your business a POS and a back office that:

• Sells at your counter on your own devices, with or without internet, takes table QR and kiosk orders, shows orders on a kitchen screen, and emails receipts with a PDF copy.
• Makes quotations, invoices, official receipts, and credit and debit notes, in ringgit or another currency, and tracks payments.
• Files receipts and supplier bills.
• Keeps staff records, clock-in times from a QR at your shop, leave, claims and advances, and makes payslips with EPF, SOCSO, EIS and PCB worked out, EA forms and the files for Form E and e-PCB.
• Keeps your products, stock and fixed assets, and prepares your profit and loss, balance sheet, cash flow, general journal, and a year-end pack with notes for Form B, P or C for your accountant.
• Reminds you of payments and tax, payroll and SSM dates, and shows a summary of your business.

2. Your account

• You sign in with Google. Keep your Google account secure. You are responsible for what happens in your agentica account.
• Give us true and complete business details, and keep them up to date.
• You must be at least 18 and able to enter a contract under Malaysian law.

3. Plans and payment

• The plans are Shop at RM129 a month, Pro at RM229 a month plus RM6 for each staff member above 30 and agentica360 at RM249 a month. Paying for a year costs 10 months' price, so two months are free.
• A new business gets 14 days free from sign-up, with no card needed. During them agenticaPOS and agenticaAccount work in full; agenticaAI is not part of the trial. After them, agenticaPOS and agenticaAI work while a plan is paid, and pause if it lapses. Your records stay available.
• Prices are in Malaysian ringgit and exclude tax. Any applicable tax is added to your bill.
• Every plan includes agenticaPOS and agenticaAccount, with 1 outlet and as many cashier, kiosk and kitchen devices as it needs. Plans differ by how many active staff can be on your payroll. To add staff beyond your plan, move to a bigger plan. On Pro, staff above 30 are charged per person, and the charge follows the number of active staff. Accounts on a plan no longer sold keep its terms until they change plan.
• Storage is included in every plan, with fair use of up to 10 GB of files per business: receipt photos, PDFs, and menu and logo pictures. Your records themselves do not count towards it. Receipt photos are kept as smaller copies that stay readable. If a business goes past it, we will contact you before anything changes.
• agenticaAI, the assistant on Telegram, is an add-on at RM49 a month on Shop or Pro, and is included in agentica360. Every agenticaAI comes with RM50 of AI credits a month, counted by what its answers cost to run; when they are used up, the assistant stops answering until the 1st of the next month, and nothing else stops. Accounts that had the assistant before it became an add-on keep it at no charge.
• If you are on a plan or price we no longer sell (such as Enterprise, or a plan bought before agenticaPOS was included), you keep it at its price until you change plan.
• Plans are paid by card and renew automatically each month or year until you turn renewing off in Settings. You authorise us, through our payment processor, to charge the card on file on each renewal day.
• If a renewal payment fails, we will tell you, and you can pay by FPX online banking or another card. If it is still not paid after 3 days, agenticaPOS and agenticaAI pause until it is. Clock-in and your records stay available.
• We may change prices. We will tell you at least 30 days before a change affects your plan.

4. Cancelling

• There is no long-term contract. You can cancel at any time from Settings, with 30 days' notice.
• Your plan stays active until the end of the notice period or the paid period, whichever is later.
• Cancelling stops future charges. It does not refund the current period. See section 5.

5. No refunds

• All payments are final and non-refundable, except where the law requires a refund. This covers first payments, monthly and yearly renewals, extra staff charges, the agenticaAI add-on, and any unused AI credits or unused part of a period.
• Moving to a smaller plan, or removing staff or an add-on, does not pay money back. Any unused time is taken off your next bill instead.
• You cannot get a refund from the dashboard. If you think we charged you by mistake, email hello@agenticatech.my and we will look into it.
• If we do decide to refund a payment, the plan or add-on it paid for ends. Your records stay available.
• Nothing in these Terms takes away refund rights that Malaysian law gives you and that a contract cannot remove.

6. Your content and approval

• You own the content you give us and the invoices, quotations and documents the Service makes for you.
• You give us permission to use your content only to provide the Service.
• Official documents are only issued when you tap to issue them. You send them to your customers and staff yourself.
• AI can make mistakes. Check invoices, payslips and figures before you rely on them or send them.

7. Invoices, payroll, tax and accounts

• The Service prepares documents, figures and files. It does not submit anything to KWSP or PERKESO, or any tax return, for you. You upload those files and make the payments yourself.
• If you connect MyInvois with your own client ID and secret, the Service sends an invoice or credit note to LHDN as an e-invoice only when you tap to submit it. You are the issuer: check the document and your customer's details first. LHDN decides whether it is valid, and only LHDN's MyInvois system is the record of it.
• Hourly and daily pay start from the clock-in hours recorded. Check and correct them on the Staff page before you issue payslips.
• EPF, SOCSO and EIS follow the official contribution tables, or the custom rates you set. PCB follows LHDN's computerised calculation method from the tax details you give for each staff member, unless you set a figure yourself. Figures are only as right as the details you give.
• EA forms are printed on LHDN's prescribed form from your issued payslips. Leave follows the Employment Act 1955, or the days you set for a staff member.
• For a document in another currency, your accounts record it in ringgit at Bank Negara Malaysia's rate for the day, or the rate you enter, and record the exchange gain or loss when the money moves. Check the rate before you issue the document. DuitNow QR and the cashier take ringgit only.
• The profit and loss, balance sheet, cash flow, journal and year-end pack are prepared from your records. They are not audited accounts, and your accountant should review and adjust them.
• You are responsible for your tax, e-invoicing, payroll and statutory filings and payments. The Service is not tax, legal or accounting advice. Check with your accountant.

8. Telegram and other platforms

agenticaAI on Telegram runs on a bot you create, under Telegram's terms. Telegram can change, limit or remove features, and we are not responsible for what it does. Payments made to you by DuitNow or bank transfer go through your own bank.

9. Acceptable use

Do not use the Service to:

• Break any law, including tax, employment, consumer protection and data protection laws in Malaysia.
• Make false or misleading invoices, receipts or payslips, or documents for a business you do not represent.
• Send spam through your bot.
• Attack, overload, copy or reverse-engineer the Service.

10. Our rights

The agentica software, brand and website belong to us. You get a non-exclusive, non-transferable right to use the Service while your plan is active. We may improve or change the Service. If a change removes a main feature you pay for, we will tell you first.

11. Privacy

How we handle personal data is set out in our Privacy policy, which forms part of these Terms.

12. Availability

We work to keep the Service running at all times, but we do not promise it will always be available or free of errors. We may pause it for maintenance, and we will try to give notice.

13. Liability

• The Service is provided as it is. To the extent the law allows, we do not give any warranty not stated in these Terms.
• We are not liable for indirect or consequential loss, such as lost profits, lost data, or lost business.
• Our total liability to you for any claim is limited to the fees you paid us in the 3 months before the claim arose.
• Nothing in these Terms limits liability that cannot be limited under Malaysian law.

14. Indemnity

You agree to cover our losses if a third party makes a claim against us because of your content, your use of the Service in breach of these Terms, or your breach of the law.

15. Suspension and ending

We may suspend or close your account if you seriously breach these Terms, do not pay, or use the Service in a way that puts others at risk. Where we can, we will warn you first. When your account ends, you can ask for an export of your records within 30 days.

16. Changes to these Terms

We may update these Terms. The date at the top shows the latest version. If a change is significant, we will tell you at least 30 days before it applies. If you keep using the Service after that, you accept the new Terms.

17. Governing law

These Terms are governed by the laws of Malaysia. The courts of Kuala Lumpur have jurisdiction over any dispute.

18. Contact

AGENTICA TECHNOLOGY, Kuala Lumpur, Malaysia. Email hello@agenticatech.my.